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📹️: How We Helped a $2B Brand Fix Their 3PL Relationship

With Zack Napolitano and Aaron Raymond from the TAC Group

Author

Gowtham Ramachandran
September 13, 2025

On September 11th, I hosted a live case study session with Zack and Aaron from the TAC Group.

They joined me to walk through how they rescued a $2B consumer brand’s 2M-sq-ft distribution center after its launch with a Tier-1 3PL nearly collapsed.

The brand had invested heavily in a new building and a Tier-1 WMS, but the rollout went sideways. Costs spiked, fill rates dropped to 75%, orders were missed, and trust between the brand and its 3PL broke down. Leadership was stuck in daily fire drills, while customers faced delays.

That’s the point when TAC was brought in to stabilize operations.

Here are my notes from the session 👇

 

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