How Dr. Squatch Fixed Their Fulfillment Ops

Dr. Squatch had outgrown its fulfillment operations.

Instead of fuelling growth, fulfillment had become a limiting factor – slowing campaigns, negatively impacting CX, and pulling focus from brand-building.

Then, they switched to ShipMonk. 

In just 90 days, they cut delivery times in half, complaints dropped out of the top 10, and NPS scores climbed sharply. And most importantly, Dr. Squatch’s team could redirect their energy back to scaling the brand rather than managing daily disruptions.

I spoke with Andrew Sutton (Sr. Director of Fulfillment, Dr. Squatch), Jason Welsh (Sr. Manager of Ecommerce Fulfillment, Dr. Squatch), and Jonathan Briggs (SVP of Sales, ShipMonk) to break down exactly how they pulled it off - and what to look for if you’re choosing your next 3PL.

Let’s dive in. 👇️