How Scentsy Increased Warehouse Productivity by 50%

Scentsy had built a thriving fragrance business, but their warehouse operations were becoming a growth bottleneck.

Associates were walking serpentine paths through standard shelving, using paper pick sheets, and processing about three orders at a time.

This system supported the company’s growth for years, but new challenges, such as seasonal catalog changes and demand spikes, presented an opportunity to scale operations and better support their team and growth trajectory.

Enter Dematic.

Over 10 months, they helped Scentsy evolve its picking process from manual driven to automated precision. Associates now handle 18 orders simultaneously, with minimal physical and cognitive strain.

The result: 50% productivity gains within the first year, plus the operational flexibility to better handle seasonal swings.

This deep dive breaks down the approach. You'll see the assessment process that identified bottlenecks, the custom batching software that multiplied throughput, and the implementation strategy that focused on preventing operational disruption. Plus, tactical advice for evaluating automation in your operations.

What’s Inside

• The Scene → Manual processes prevented scaling

• The Assessment → Physical constraints and operational inefficiencies pointed toward automation  

• The Solution → AutoStore empowered by Dematic plus custom software to maximize batching and reduce decision-making

• The Implementation → 10 months from contract to go-live with minimal disruption to operations

• The Results → 50% productivity increase in less than a year

• The Playbook → How to successfully deploy warehouse automation

• Full Q&A → With Jim McDonough, Senior Account Manager at Dematic