How to Cut Returns Costs

Returns are a costly problem that you can't afford to ignore.

They eat into profits, frustrate customers, and complicate operations.

According to the National Retail Federation (NRF), in 2023 alone, retail returns cost the industry a staggering $743 billion—about 14.5% of all retail sales—and if nothing changes, margins are projected to drop another 8% by 2025.

And with the holiday season just around the corner, your returns are set to skyrocket.

So, what can you do to minimize the impact of returns on your bottom line?

To explore this, I spoke with Sylvia Ng, CEO of ReturnBear, an end-to-end ecommerce returns platform for brands selling across borders, and former GM at Shopify. 

Drawing from her extensive experience leading e-commerce initiatives, Sylvia shared invaluable insights on how to not only cut costs but also turn returns into a profit center.

Table of Contents:

• Breaking down cost drivers

• Four strategies to reduce costs

• Transform returns into revenue

• How ReturnBear does it

• Case Study: Mint Green Group

• Action Plan: Get started today

Let’s dive in 👇