Flexport has launched a server that lets a shipper’s AI assistant track, quote and book freight in the shipper’s Flexport account. The shipper is “solely responsible” for every booking the assistant makes, per Flexport’s software terms.
A logistics team that connects an assistant now decides whether a person approves each booking first. Flexport “strongly recommends” that users set approval requirements for write operations, such as creating a booking.
The terms cover operations started “by an AI system on behalf of the User, or as a result of AI system behavior, including any hallucinations, errors, or autonomous actions by the AI system.” Flexport last revised them in late August, five weeks before the Sept. 29 launch. The Loadstar first reported the liability terms.
The server has six tools: track a shipment, browse shipments, get a rate, browse quotes, create a booking and look up account details. Rates cover ocean FCL and LCL and air freight, across contract and spot markets.
It works with Claude, ChatGPT, Microsoft Copilot and in-house tools. Each assistant connects under one person’s Flexport login and reaches only what that person can. Administrators can see every connected assistant, revoke any user or switch off the whole organization.
Flexport says more than 13,000 companies use it, and its own AI agents process 21 million tasks a year, per FreightWaves. C.H. Robinson runs hundreds of interconnected AI agents across its 4PL operation and says AI autonomously handles over 92% of its 4PL shipments.
Flexport plans to add a tool for historical analysis, such as average transit times by lane.
